DRAFT — template for attorney and client review. Not legal advice.
Effective date: EFFECTIVE DATE
All products are shipped for laboratory research use only. Shipments are accepted only at addresses within SHIPPING TERRITORY — e.g. the United States; we do not ship internationally at this time.
Orders placed and cleared for payment before 12:00 PM ET on a business day dispatch the same day. Orders placed after that cutoff, on a weekend, or on a OBSERVED HOLIDAYS holiday dispatch the next business day.
Occasionally an order is held briefly for order verification, a payment review, or a lot allocation. If a hold will delay dispatch by more than HOLD NOTIFICATION WINDOW, we will email you.
We ship via CARRIERS — e.g. USPS and UPS. Available services and live rates are shown at checkout before you pay.
| Service | Typical transit after dispatch |
|---|---|
| STANDARD SERVICE NAME | 3–5 business days |
| EXPEDITED SERVICE NAME | 1–2 business days |
Transit times are carrier estimates, not guarantees, and exclude the dispatch day. Weather, carrier backlog, and regional service disruptions are outside our control.
Free STANDARD SERVICE NAME shipping applies to orders over $300 before tax, after any discount. Expedited services remain chargeable on qualifying orders.
Orders ship in plain, unbranded outer packaging with no product names on the exterior label.
Lyophilized research compounds are shipped at ambient temperature, which is appropriate for their stability in transit. Where a specific item or an extended-transit destination warrants it, we include an insulated liner and gel packs. Gel packs may arrive fully or partially thawed; on their own this does not indicate a problem with the contents. Handling and storage after delivery are the recipient's responsibility — see the FAQ for general laboratory storage guidance.
A tracking number is emailed when the label is generated. Carrier scans can lag the email by several hours; if tracking has not updated within 24–48 hours of dispatch, contact SUPPORT EMAIL.
You are responsible for the accuracy and completeness of the shipping address you provide, including suite, unit, building, and lab or department designations.
If tracking shows no movement for 7 consecutive business days, or shows delivery to an address that is not yours, contact SUPPORT EMAIL with your order number. We will open a carrier trace. Carriers generally require the trace period specified by the carrier to close an investigation before a claim can be resolved; we will keep you informed and, once the carrier confirms loss in transit, will replace or refund the affected items at our discretion.
Inspect every shipment on arrival. Claims for damage in transit, missing items, or incorrect items must be reported within 7 days of delivery with photographs of the outer packaging, the packing slip, and the affected items. See the Refund Policy for how these claims are resolved.
We reserve the right to decline or cancel any order, including where the destination is a jurisdiction into which we do not ship, where the address cannot be verified, or where an order does not satisfy the eligibility and attestation requirements in our Terms of Use. Refused or rejected shipments are treated as returns under the Refund Policy.
SUPPORT EMAIL · SUPPORT HOURS